At GameXcellence, we strive to ensure that our members have a seamless and enjoyable experience when using our platform. However, we understand that there may be times when a refund is requested. Below is our official refund policy to guide our members through this process. 1. Refund Eligibility Refunds are applicable only under specific conditions. These include: Technical Issues: If the purchased service or content is inaccessible due to technical issues not caused by the user’s device or network. Incorrect Purchase: If you accidentally purchased the wrong service or product and request a refund within 14 days of the purchase date. Non-Delivery: If the product or service was not delivered as promised within the stated timeframe. 2. Non-Refundable Items Certain items and services are non-refundable, including but not limited to: Virtual currency or in-game items once they have been redeemed or used. Membership subscriptions that have already started or been used. Tournament entry fees once the event has begun or the registration is closed. 3. How to Request a Refund To request a refund, please follow these steps: Contact our support team at [email protected] with your order number, details of the issue, and the reason for your refund request. Provide any relevant proof or screenshots to support your request (such as a description of the technical issue or the incorrect purchase). Our team will review your request and respond within 7 business days. 4. Processing Time Refunds will typically be processed within 7-10 business days. The refund will be issued to the original method of payment used for the transaction. Please note that it may take additional time for the refund to appear on your account depending on the payment provider. 5. Changes to the Refund Policy GameXcellence reserves the right to modify or update this refund policy at any time. Any changes will be communicated to our members through our platform or email notifications.
